Confirmation Details:
To confirm a booking we require either Visa or MasterCard details. At the time of booking a 20% non refundable administration fee will be required to confirm the reservation. You can pay by either ; American Express, Discover, MasterCard, Visa,  Visa Electron or cash.
We've got several payment gateways to choose, including Google checkout, Paypal and a Greek merchant gateway. After submission of the booking form and within the next 24-48 hours an invoice will be sent with the 20% of the amount as mentioned above. Your booking will be confirmed as soon as you pay the invoice. If you are booking for a daily event you will need to pay the whole amount in advance via any of the above methods.

Multi day tours must be paid 21 days in advance of the departure date, single day tours balance is payable on morning of departure.
All clients must reconfirm 2 days prior to departure date, either by phone +30.2818104830 or by email. Please let us know where you intend staying the night before departure. This is particularly important if transport is required or if weather dictates that we amend the tour departure.
Check in time at our base on morning of departure. The exact time will be given uppon booking.
 

Cancellation/Refunds:
Invariably travel plans may change, or group numbers change due to illness or people having changed their minds.
We respect these facts but we ask that you appreciate we may have declined many peoples requests for similar trips due to no availability.
Cancellation of a one day trip within a week of departure will incur a 50% cancellation fee unless we can fill your place on that tour.
Cancellation within 24 hour or less - no refund.
In the event of a “no show” full payment is required.
All other cancellations incur a 20% administration fee of the tour price.
Cancellation of a multi day tour with in 21 days of your departure will incur full payment unless we can fill your place on that tour.
Cancellation of rental kayaks within 7 days of departure will incur full payment. At the time of booking a 20% non refundable administration fee will be required to confirm the reservation.

If Enjoy-crete company decides not to launch a guided tour or freedom rental, due to adverse wind and sea conditions being unsafe for the trip/ tour to proceed, then we ask that you respect this decision.
In this situation we offer a delayed start, weather permitting or a shorter trip option - departing the next day.
If your schedule does not allow for any of the above options, then a full refund is offered.
Once a rental period or a guided trip has begun, there will be no refunds for days lost due to weather conditions or clients returning earlier than the agreed rental period.